How to Track Your GM Vehicle Order
Explore the different options available for easily tracking your new GM vehicle order.
Your Vehicle Order Details
Once you’ve completed your new vehicle order, you’ll be sent an email from GM informing you that your order was received and accepted by your chosen GM dealer. This email will contain your confirmed order details, order number and dealer contact information. Be sure to save this email and information to use when tracking your order.
Note: Vehicle orders cannot be changed once they have been accepted into production.
Vehicle Order Tracking Methods
You can track your GM vehicle order by using any of the methods below.
Email Notifications
The following GM brands offer the option to sign up for email notifications about the status of your vehicle order. Have your order number and contact information ready, then follow the proper link below to sign up.
Chat
Open the chat function on GM.com and request a new vehicle order status. When prompted, provide your 6-digit order number or the vehicle’s 17-character VIN.
Call Support
Visit our Contact Us page, select your preferred GM brand to find the proper support phone number and speak with a representative about the status of your new vehicle order.
Contact Your Dealer
Contact the dealer you selected during the order process to request updates on the status of your vehicle order. Find contact information for your chosen dealer in your order confirmation email.
For your security, please don’t include personal info such as phone number, address or credit card details.
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