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About OnStar Crisis Assist

OnStar Crisis Assist can help guide members through natural disaster, severe weather or other crises.

How It Works 

In the case of severe weather, natural disasters and other extreme conditions, OnStar Crisis Assist is available to help.

You can access Crisis Assist through the red SOS button in your vehicle or by calling 1-888-4ONSTAR. Members do not need to know where they are to get assistance. The OnStar Advisor will be able to locate the user and dispatch emergency personnel if needed. In the event of a natural disaster, the OnStar Advisor can provide special routing instructions and connect you to your family members.

Plan Information

OnStar subscribers can access Crisis Assist with Essentials, Premium, and Safety and Security plans. Visit the plans page to learn more. The feature is also available with the OnStar Guardian App. Learn more here.



Q&As

How can I manage my OnStar service?

You can manage your account online by signing in to your GM Account, pushing the blue OnStar button in your vehicle and speaking with an Advisor, or by calling 1.888.4ONSTAR (1.888.466.7827).

Looking for something else?

Need more help?

Communicate with one of our specialists.

  • OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. See onstar.com for details and limitations.

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