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How to use the OnStar Guardian App

Difficulty Level: Novice  |  Time Required: 10 minutes  |  Tools Required (if applicable): Smart phone |  Related Parts, Products, Services or Technology (if applicable): OnStar subscription or stand-alone Guardian app subscription

OnStar® Guardian™ App is included with the Premium, Essentials, and OnStar Safety & Security plans. It can also be purchased a stand-alone subscription for just $15/month and allows sharing with up to 7 family members at no additional cost.

Getting Started

The OnStar Guardian App includes key OnStar safety services — Mobile Crash Response, Emergency Services, Roadside Assistance and Location Status. You and your family can use the app in — or out — of any vehicle, wherever you are. Once opened, OnStar Guardian can run continuously without action required from the member. You simply need to stay logged into the app and allow the necessary permissions.

1. Download the app onto your Apple or Android device

2. In the app, follow the prompts for set up. Be sure to allow the app’s requested settings so it can run properly.

3. Explore the features provided (Mobile Crash Response, Emergency Services Roadside Assistance and Emergency-Certified Advisors).

4. Prompts allow you to share the app with up to seven family members. You can share a unique code with them that will link them to your account



Q&As

How can I manage my OnStar service?

You can manage your account online by signing in to your GM Account, pushing the blue OnStar button in your vehicle and speaking with an Advisor, or calling 1.888.4ONSTAR (1.888.466.7827).

Is the OnStar Guardian app still working if I don’t see a notification on the app?

Once you’re logged into the OnStar Guardian app, it will remain active and functional in the background until you log out, even if you close the app. If you don’t see notifications while on your drive, then once the vehicle is in a parked state, you must enable notifications for the Guardian app in the system preferences on your device.

What smartphones are compatible with the OnStar Guardian app?

The app is currently compatible with select Apple and Android devices (Android 7.0+ and above and Apple iOS 12.0 and above as of April 2020).

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  • U.S. and Canada only. Available on select Apple and Android devices. Mobile Crash Response services are intended for use in select vehicles only and can connect automatically on Android devices only. Service coverage varies with conditions and location. Service availability, features and functionality vary by device and software version. OnStar Guardian service plan (stand-alone plan, add-on plan or plan that includes the service), cell reception, GPS signal and device data connection required. Terms apply. Device permissions are required for app to operate properly. OnStar links to emergency services. Device and app may not transmit all crash data. Check here for details and limitations. Pricing and availability subject to change. You may cancel at any time by calling 1.888.4ONSTAR (1.888.466.7827).

  • Up to 7 additional Members can be added to the “My Family” section within the app.

  • Roadside service provided by Allstate Roadside Services for vehicles only. Limitations and restrictions apply. Towing services have additional fees.

  • Service is designed to locate compatible smartphones. Functionality varies by mobile device and plan. Data rates may apply. Terms and limitations apply. See onstar.com for details.

  • Certified by the International Academies of Emergency Dispatch.

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