What You Should Do
NEW: Select 2020 – 2022 model year Bolt EV and EUVs are eligible for a new Advanced Diagnostic Software that will continually monitor the high voltage battery in the vehicle. Please schedule an appointment with your preferred Chevrolet dealership have this software installed.
The Advanced Diagnostic Software will initially limit your vehicle’s high voltage battery to a maximum state-of-charge of 80%. If no anomalies are detected after approximately 6,200 miles (10,000 km) of use, the high voltage battery will automatically return to a maximum state-of-charge of 100% without a return trip to the dealer. After this occurs, the software’s advanced diagnostics will continue to monitor your vehicle’s high voltage battery system. Once this software is installed on the vehicle, the recall will be resolved.
If the software detects a problem in your vehicle’s high voltage battery, you will be alerted via a warning in the driver information center. If this occurs, you should contact your Chevrolet Bolt EV/EUV certified dealer to have the affected high voltage battery module replaced.
Based on manufacturing and diagnostic information, certain 2020-2022 Bolt EV/EUVs are not eligible for the Advanced Diagnostic Software. Out of an abundance of caution, GM will replace lithium-ion battery modules in these Chevrolet Bolt EVs and EUVs with new lithium-ion modules. We will notify customers when replacement parts are ready.
If you have not been able to visit your local dealer for a software update or lithium-ion battery module replacement, we ask that you continue to follow these steps:
- Set your vehicle to a 90 percent state of charge limitation using Hilltop Reserve mode (for 2017-2018 model years) or Target Charge Level mode (for 2019-2022 model years). Instructions on how to do this are available in the videos below. If you are unable to successfully make these changes, or do not feel comfortable making these changes, please visit your Chevrolet dealer to have these adjustments completed.
- Charge your vehicle more frequently and avoid depleting your vehicle battery to below approximately 70 miles (113 kilometers) of remaining range, where possible.
- Park your vehicle outside immediately after charging and do not leave your vehicle charging indoors overnight.
Charge Level Instructions
2017-2018 HILLTOP RESERVE ACTIVATION & 2019-2021 TARGET CHARGE LEVEL ACTIVATION
2022 TARGET CHARGE LEVEL ACTIVATION
Search for GM Recalls
GM provides information on this website for recalls announced on or after August 20, 1999. This information is available for vehicles in which repairs have not been completed. To check for recalls on your GM vehicle, enter your Vehicle Identification Number (VIN) below.*
If your vehicle has been impacted by the Bolt EV recall, you can update your contact info to receive the latest information.
The problem consists of two LG manufacturing defects (a torn anode tab and folded separator) that, in rare circumstances, can simultaneously present in a single battery cell in the LG battery module.
We are working aggressively with LG to adjust production to have replacement modules available as soon as possible.
GM will only begin replacing battery modules in customer vehicles when GM and LG are confident in the safety of LG’s product.
Our concierge team is here to work with you (message or phone) and help you locate the nearest certified Chevrolet EV dealer when parts are available or for other service needs.
We are working aggressively to have replacement modules available as soon as possible. We understand that waiting can be frustrating. We will notify you through e-mail or direct mail when replacement parts are ready.
We are working to add information and update frequently asked questions regularly on this web site. You can also update your contact information above by entering your VIN and selecting your preferred method of communication to stay up to date.
Monday through Friday, 8:00 am – 12:00 am ET
Saturday and Sunday, 12:00 pm – 9:00 pm ET
Locate an EV Dealer
Contact your preferred Chevrolet EV Dealer.
Download your Bolt EV or EUV Owner’s Manual.