how to

How to Close My Account

Difficulty Level: Novice  |  Time Required: 5 minutes  |  Tools Required: None

Learn how to close My Account, remove or unlink your GM Rewards Card from My Account, and cancel your OnStar® and Connected Services plans.

Close My Account

1. You’ll need to contact an agent to close My Account.
Please call (877) 558-8352 [Chevrolet, Buick and GMC] or (877) 299-1376 [Cadillac], Monday through Sunday, from 8 a.m. to 9 p.m. (EST)
2. It may take up to three days for the account to officially close.

Remove or Unlink Your GM Rewards Card From My Account

1. Go to Experience.gm.com.

My Account

2. Select the account icon.
3. Sign in to My Account.
4. Select the Rewards tab.

a. In the desktop view, the Rewards tab will appear on the left side of the screen.
b. In the mobile view, the Rewards tab will appear along the top of the screen. You may have to scroll left or right to see it.

5. Under the GM Rewards Card, select Remove Card.
6. [Need further instructions]

Cancel Your OnStar or Connected Services Plan

California and Vermont residents can cancel their plans online. All others need to contact an OnStar Advisor to cancel. Push the blue OnStar button or call 1.888.4ONSTAR (1.888.466.7827).

To cancel your plan online:

  • [need instructions]

Notes:

  • If you let your service plan expire or choose to cancel it, you will lose your paid services. However, you can still connect your vehicle and take advantage of free services
  • Only the listed account owner or someone who has the authority to represent the listed account owner can close or cancel an account

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  • Must be 18 years or older. Points may be earned and redeemed only at participating GM entities, dealers or third-party retailers in the United States (excluding Puerto Rico, the U.S. Virgin Islands or Guam). Points are not earned on taxes, fees or body shop repair orders and expire 5 years from when points are earned. Some restrictions apply. Visit mygmrewards.com to view program Terms & Conditions.